Securus Technologies – Exceeding Customers’ Expectations since Three Decades of Service

The number of companies in the correctional sphere has been increasing rapidly in the last few years, giving rise to heavy competition in the industry. However, one of the enterprises in this sector that have been largely unmoved from its top position even after the surge in competition is Securus Technologies. It began operations in the year 1986 and since then has dominated the crime prevention and inmate communications sector. The company is credited with innovating and modernizing the correctional industry and bringing to life many of the technologies that were earlier thought to be impossible in the industry. One of the recent additions to its service portfolio is the video visitation service that allows the inmates to talk to their loved ones through their Android or Apple smartphone or tablet.


It is a well-known fact that many of the inmates and their families struggle to keep up with the increasing prices of calling cards and phone services in the correctional industry. However, Securus Technologies has been able to maintain the costs of its services low to ensure that the customers can use its services without thinking twice about the price. Rick Smith, CEO of Securus Technologies, said in an interview that company is always researching and developing new technologies and hopes to bring the costs of its services lower while increasing communication opportunities in the future. The technology offered by Securus Technologies is seamless for inmate communication, and the company has developed its own operating system named ConnectUs to ensure smooth services.


Securus Technologies has grown tremendously in the past few years, and it is mostly because the company has never moved its focus from research and development. In an industry that is fast-paced and highly demanding, Securus Technologies has been able to ensure that it meets the customers’ expectations and provide inmates with reliable and economical means to communicate with their loved ones regularly.